This Privacy Policy explains how Premier Pro Painting ("Premier Pro Painting," "we," "us," or "our") collects, uses, and protects your information when you visit premierpropaintingplus.com, submit a form, request a quote, or communicate with us by phone, email, or text message (SMS). By using our website or submitting your information, you agree to this Privacy Policy.

Important notice regarding text messaging data: Premier Pro Painting does not share, sell, rent, or trade customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data and consent is kept strictly confidential.

1. Information We Collect

Personal information you provide:

Name, email address, phone number, and property address
Project details you share when requesting a quote (rooms, surfaces, photos, preferred dates)
Opt-in records and timestamps for each communication channel (SMS, email)

Information collected automatically:

IP address, browser type, and device information
Pages visited and website usage patterns
Cookies and similar technologies

Service records: quote requests, appointment details, project history, and feedback.

2. How We Use Your Information

To respond to inquiries and prepare quotes
To schedule, confirm, and remind you about estimates and painting appointments
To provide customer support and project updates
To send promotional offers, only where you have given separate, specific consent
To process payments and maintain business records
To improve our website and services, and to prevent fraud
To keep records of your communication preferences and consent

3. SMS / Text Messaging

Opt-in: You will only receive text messages from Premier Pro Painting if you explicitly opt in, for example by checking an SMS consent box on our website form. Consent to receive text messages is not a condition of requesting a quote or purchasing any service. We keep a timestamped record of every opt-in.

Types of messages: If you consent to non-marketing messages, you may receive quote follow-ups, appointment confirmations and reminders, scheduling updates, and customer support messages. If you separately consent to marketing messages, you may also receive occasional promotional offers.

Message frequency varies based on your interactions with us. Message and data rates may apply.

Opt-out: Reply STOP to any message to unsubscribe at any time. You will receive one final confirmation message, and no further messages will be sent unless you opt in again. Opt-out requests are processed immediately.

Help: Reply HELP for assistance, or contact us at [email protected] or 226-702-2750.

Carriers are not liable for delayed or undelivered messages.

4. SMS Data Protection

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Information Sharing & Disclosure

We do not sell, rent, or trade personal information. We may share information only with:

Service providers that help us operate (e.g., payment processing, scheduling, CRM, and SMS delivery platforms), solely to provide services to you and under confidentiality obligations
Legal authorities when required by law, court order, or to protect our rights
A successor business in the event of a merger, acquisition, or sale of assets, with your information remaining protected under this policy

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

6. Data Retention & Security

We keep personal information only as long as needed to provide our services and meet legal and record-keeping obligations. We use reasonable safeguards, including access controls, encryption in transit, and secure service providers. No method of transmission or storage is 100% secure, but we work to protect your information.

7. Cookies

We use cookies to understand site traffic, remember preferences, and measure the effectiveness of our website. You can control cookies in your browser settings; disabling them may limit some features.

8. Your Rights & Choices

Access, correct, or request deletion of your personal information
Opt out of SMS messages at any time by replying STOP
Unsubscribe from emails using the link in any email
Withdraw consent for future communications at any time
Make a complaint to the Office of the Privacy Commissioner of Canada or other applicable authority

9. Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. This policy applies only to information collected by Premier Pro Painting.

10. Children's Privacy

Our services are not directed to individuals under 18, and we do not knowingly collect their personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with its effective date.

12. Contact Us

Premier Pro Painting
340 Linden Dr #116, Cambridge, Ontario, Canada
Phone: 226-702-2750
Email: [email protected]
Website: premierpropaintingplus.com